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Member spotlight

We at the BSB visited some of our member firms around the country to hear from Chairs, CEOs, managers and apprentices about their work, their people, what makes them tick, and why culture and standards of competence and behaviour (and, of course, BSB membership) matter to them and their business. For a glimpse into the lives of a range of different organisations, click on the short films below; and we will be on the road again soon to bring more insights from other BSB members, so watch this space…


In October 2016 then Acting CEO Andy Copsey and branch manager Sue Toulson spoke to us in the Ilkley branch. Amy Walker, corporate banking manager, showed us...

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09 December

Penrith Building Society

CEO Amyn Fazal, branch manager Kate Cunningham, head of mortgages Michelle Cole and business service administrator Wendy Bird showed us around their branch and offices in...

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09 December

Ipswich Building Society

On our visit to the Ipswich Building Society we spoke to then-CEO Paul Winter just before his retirement and the end of 2016, as well as...

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09 December

Unity Trust Bank

At Unity Trust's central Birmingham offices we spoke to CFO Clare Gosling, head of transformations Matt Glover and customer services adviser Ben Heywood....

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09 December

Cambridge & Counties Bank

Cambridge & Counties Bank is represented in this film by CEO Mike Kirsopp, financial accountant Katie Garrick, senior underwriter Mark Smith and Alex Churchill, business development...

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09 December