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Events programme Archive

january 2019

22jan12:15 pm1:45 pmLunch with Howard Covington: Beyond Banking: The digital landscape and disruptive technologies12:15 pm - 1:45 pm

october 2018

23oct9:00 am11:00 amNon-Executive Directors and the role of General Counsel9:00 am - 11:00 am

september 2018

13sep3:00 pm7:00 pmA Decade on from the Financial Crisis: the Legacy and Lessons of 20083:00 pm - 7:00 pm

july 2018

03jul10:00 am12:00 pmKnowledge-sharing workshop: Wellbeing and Resilience10:00 am - 12:00 pm

june 2018

18jun8:30 am5:00 pmReforming Culture and Behavior in the Financial Services Industry: Progress, Challenges, and the Next Generation of Leaders8:30 am - 5:00 pm EDT

12jun2:00 pm4:00 pmDr. Celia Moore: What we know about improving ethical behaviour in organisations2:00 pm - 4:00 pm BST

may 2018

24may12:30 pm2:00 pmMargaret Heffernan: How to create a culture that celebrates speaking up and challenge12:30 pm - 2:00 pm

03may11:00 am12:00 pmDr. Daniel Beunza: Improving culture in financial organisations through participant observation11:00 am - 12:00 pm BST

march 2018

20mar10:00 am12:30 amSir Geoffrey Vos: Integrity and independence in the judiciary and the financial services industry10:00 am - 12:30 am GMT

february 2018

15feb10:15 am12:00 pmHow CEOs and executive teams use their BSB Assessment reports10:15 am - 12:00 pm

january 2018

23jan8:15 am9:30 amBreakfast with Celia Moore: Ethics and why people act the way they do8:15 am - 9:30 am

november 2017

13nov9:15 am7:30 pm2017 EMEA Risk Leader Summit9:15 am - 7:30 pm

07nov8:30 am5:00 pm3rd Annual Culture and Conduct Forum8:30 am - 5:00 pm

october 2017

10oct(oct 10)8:00 am11(oct 11)5:00 pmChartered Institute of Internal Auditors Internal Audit 2017 conference8:00 am - 5:00 pm (11)

september 2017

04sep6:00 pm10:00 pmChartered Banker Young Banker of the Year 20176:00 pm - 10:00 pm

july 2017

06jul6:00 pm8:00 pmChanging culture - the role of governance6:00 pm - 8:00 pm

june 2017

15jun10:00 am4:00 pmNational Skills Academy for Financial Services Annual Conference10:00 am - 4:00 pm

may 2017

23may10:00 am1:00 pmProfessionalism Forum10:00 am - 1:00 pm

april 2017

27apr8:00 am5:05 pmFT Banking Standards Conference 20178:00 am - 5:05 pm

20janallday26aprEthnography workshop series(All Day)

march 2017

21mar10:00 am12:00 pmWorthy of trust? Law, ethics and culture in banking10:00 am - 12:00 pm

20janallday26aprEthnography workshop series(All Day)

february 2017

20janallday26aprEthnography workshop series(All Day)

Senior Managers and Certification Regime

Exploring how the SMCR - and especially Certification - can be implemented in the most effective way across the sector.

The Senior Managers and Certification Regime is a major regulatory change that will affect all banks and building societies. Responding to recommendations by the Parliamentary Commission on Banking Standards, the government and regulators have together developed a comprehensive framework to ensure better accountability and responsibility for behaviour, competence and culture in banks and building societies. The new framework provides an opportunity for the industry to focus on and demonstrate a culture of professionalism. We are working with firms and regulators to facilitate this, including areas where a common approach across firms could support both the objectives of the regime and the skills and development of the people covered by it.


Evaluating whether a more 'professional' approach to banking would improve behaviour and competence across the industry.

The Parliamentary Commission on Banking Standards found that 'banking culture has all too often been characterised by an absence of any sense of collective responsibility to uphold the reputation of the industry', and argued that a greater focus on professionalism could be an answer to this. Working with a leading team at the University of Leeds, we are researching the issues around professionalism in banking. In particular, we are reviewing how professional qualifications are currently used across the sector, and at whether a stronger role for professional bodies, along the lines seen in some other sectors, like medicine or law, would help raise standards. To inform this work and develop a rounded picture of 'professionalism' and what it means in banking, we are surveying banks and building societies, professional bodies and a wide range of other interested groups, including consumer bodies and investors.


Providing an honest and impartial assessment to Boards of progress against objectives on behaviour, competence and culture.

The BSB assessment exercise presents Boards with an objective and impartial view of their firm's culture, identifying where things are working well and recommending areas for improvement. It draws on information not only from Boards and senior teams, but also from employees, investors (or members), trade unions, customer groups and other relevant bodies. In doing so, it will provide constructive challenge to each firm individually, while building a collective understanding of common issues across the industry, or sectors within it. We undertook our first annual assessment exercise in 2015 with ten firms (Barclays, Citi, HSBC Bank, Lloyds Banking Group, Metro Bank, Morgan Stanley International, Nationwide, RBS, Santander UK and Standard Chartered). The BSB itself will not publish individual assessment reports - each firm owns its own report - but key themes and messages will be set out in the BSB's annual report, the first of which will be published in Spring 2016. Given that Board engagement is central to the assessment work, only firms that have their headquarters in the UK are eligible for the full assessment exercise. All firms, including branches of firms headquartered overseas, will however be included in a focused membership-wide survey, which will allow each participating firm to benchmark itself against its peer group.



If your bank/building society has not responded adequately, or in time, to a complaint that you have already made, you can register your complaint with the Financial Ombudsman Service. Which offers a guide on consumer rights when taking a complaint to the Financial Ombudsman Service.


If you have a problem or query relating to your financial affairs, or are seeking personal finance advice or guidance, there is free, impartial information available from the following organisations:


If you work in the financial services industry and are concerned about any activities conducted by your employer or any other firm or individual, you may find the Financial Conduct Authority and the Prudential Regulation Authority's guidelines on whistleblowing helpful. It explains what constitutes whistleblowing, and what procedures are in place to respond to blow the whistle and how your anonymity would be protected. Public Concern at Work, the whistleblowing charity, also offers support and advice to individuals and employers about how to report concerns and how to establish whistleblowing frameworks.


If you are seeking the services of an independent financial adviser, Unbiased may be able to help, or if you are looking for more general financial guidance, the Money Advice Service may be a useful place to start.