The BSB will host a Building Societies roundtable in Leeds, looking at the ways in which organisations build and maintain a trustworthy culture. It will provide an opportunity to share
The BSB will host a Building Societies roundtable in Leeds, looking at the ways in which organisations build and maintain a trustworthy culture. It will provide an opportunity to share ideas and experience, and to hear about the BSB’s work. Andrew Craddock, CEO Darlington Building Society, Paul Ellis, CEO Ecology Building Society, and Tim Bowen, CEO Penrith Building Society, will join us to share reflections and thoughts on managing culture and working with the BSB.
This event is by invitation only and will be held on a Chatham House basis. For more information please email email@example.com.
(Tuesday) 12:00 pm - 2:30 pm
BSB CEO Alison Cottrell will be taking part in a panel at the Lifetime Saving Association’s annual Investment Conference on 8 March, talking about the lessons the
BSB CEO Alison Cottrell will be taking part in a panel at the Lifetime Saving Association’s annual Investment Conference on 8 March, talking about the lessons the investment industry might learn from banking to instigate cultural change.
(Friday) 10:15 am - 11:00 am
The BSB is holding a knowledge-sharing workshop exploring how CEOs and executive teams work with the BSB and use their Assessment reports. Our knowledge-sharing workshops are aimed at enabling
The BSB is holding a knowledge-sharing workshop exploring how CEOs and executive teams work with the BSB and use their Assessment reports. Our knowledge-sharing workshops are aimed at enabling firms to share and learn from each other’s experience in managing their culture, with a focus on practical approaches and techniques. Ross McEwan, CEO of Royal Bank of Scotland, and Margaret Willis, CEO of Unity Trust Bank, will lead the discussion with reflections and examples from their own experience. James Bardrick, Head of Citi UK and CEO of Citigroup Global Markets Limited, will chair the session.
For more information on this event please contact BSBevents@bankingstandardsboard.org.uk
(Tuesday) 10:30 am - 12:30 pm
Disruptive technology and artificial intelligence are increasingly affecting our lives. Few people are better placed to shed light on this trend than Howard Covington, Chairman of the Alan Turing Institute.
Disruptive technology and artificial intelligence are increasingly affecting our lives. Few people are better placed to shed light on this trend than Howard Covington, Chairman of the Alan Turing Institute. In this members’ event, Howard Covington discussed the global forces of technology that are affecting our economy, society and the banking sector and how firms can innovate to survive and embrace the pace of technological change. Many thanks to Citi for hosting the event.
This is a member only event. For more information on becoming a member please email firstname.lastname@example.org
(Tuesday) 12:15 pm - 1:45 pm
The Banking Standards Board (BSB) and Centre for Ethics and Law at University College London (UCL) are hosting a seminar exploring how the relationship between non-executive directors and general
The Banking Standards Board (BSB) and Centre for Ethics and Law at University College London (UCL) are hosting a seminar exploring how the relationship between non-executive directors and general counsel can contribute to good governance in banks.
Sir David Walker, chairman, Winton (formerly chairman, Barclays), Sir Douglas Flint, HM Treasury Special Adviser to China’s Belt and Road Initiative (formerly Group chairman, HSBC and NED BP plc), and Bridget Rosewell, chairman, Atom Bank, will share their experiences on the nature and importance of relationships between boards and general counseland where there may be specific issues that need to be addressed. Dame Colette Bowe, chairman of the BSB, will chair the discussion and make introductory remarks. Attendees will also hear from UCL Professor Richard Moorhead, whose research questions the strength of this relationship.
This event is by invitation only and will be held on a Chatham House basis. If you are interested in our events programme please contact email@example.com.
(Tuesday) 9:00 am - 11:00 am
This is an invitation only research event hosted by Chatham House. Alison Cottrell, BSB CEO will be speaking alongside the following participants: (Keynote) The Rt Hon Lord Darling of Roulanish, President,
This is an invitation only research event hosted by Chatham House.
Alison Cottrell, BSB CEO will be speaking alongside the following participants:
(Keynote) The Rt Hon Lord Darling of Roulanish, President, Chatham House; Chancellor of the Exchequer (2007-10)
Sir Tim Besley, Professor of Economics, London School of Economics; Member, Monetary Policy Committee, Bank of England (2006-09)
Baroness Bowles of Berkhamsted, House of Lords UK; Chair, Economic and Monetary Affairs Committee, European Parliament (2009-14)
Reza Moghadam, Vice-Chair, Global Capital Markets, Morgan Stanley; Head of Policy Development and Review Department, International Monetary Fund (2008-11)
Sir Paul Tucker, Chair, Systemic Risk Council; Research Fellow, Harvard Kennedy School; Deputy Governor for Financial Stability, Bank of England (2009-13)
André Villeneuve, Chair, ICE Benchmark Administration; Chair, City of London’s International Regulatory Strategy (2006-12)
(Thursday) 3:00 pm - 7:00 pm
On 3 July, the Banking Standards Board (BSB) is holding its first knowledge-sharing workshop on wellbeing and resilience. Our knowledge-sharing workshops aim to enable firms to share and learn from
On 3 July, the Banking Standards Board (BSB) is holding its first knowledge-sharing workshop on wellbeing and resilience. Our knowledge-sharing workshops aim to enable firms to share and learn from each other’s experience in managing their culture, with a focus on practical approaches and techniques.
In 2016, the first year in which we conducted our Assessment, the personal resilience and wellbeing of employees in the banking sector was shown to be a key area of concern. Notwithstanding considerable focus on this issue within the banking sector (and more widely), the 2017 picture remained equally problematic. Just over a quarter of BSB Survey respondents said in 2017 that working in their organisation had a negative impact on their health and wellbeing; the same proportion as in 2016.
This workshop will explore what more can be done to improve the wellbeing and resilience of those working in the banking sector. Attendees will hear from Paul Litchfield, Chief Medical Officer for BT Group plc & Chair of the What Works Centre for Wellbeing, as well as Qamar Zaman, the BSB’s Head of Insights – Chief Economist, Stacey Sutton, Head of EMEA Benefits, Executive Director at Morgan Stanley, and Dominic Johnson, Barclays Group Employee Relations Director.
There will be ample opportunity for participants both to ask questions and to share their own knowledge, ideas and experience on the topic.
This event is by invitation only and will be held on a Chatham House basis. If you are interested in our events programme please contact firstname.lastname@example.org.
(Tuesday) 10:00 am - 12:00 pm
On Monday 18 June, the Federal Reserve Bank of New York is hosting a conference on culture and behaviour in the financial services industry. The conference will explore progress and
On Monday 18 June, the Federal Reserve Bank of New York is hosting a conference on culture and behaviour in the financial services industry. The conference will explore progress and challenges in this area from a variety of perspectives.
Dame Colette Bowe, the Chairman of the Banking Standards Board (BSB), Alison Cottrell, the BSB’s CEO and Mikael Down, the BSB’s Director of Policy and Analysis, are leading a session on the BSB’s annual Assessment.
For more information on the conference, please visit the event page.
In preparation for the event the BSB’s CEO, Alison Cottrell wrote an essay titled Getting the measure of management culture.
(Monday) 8:30 am - 5:00 pm EDT
Federal Reserve Bank of New York
33 Liberty Street
Organisations do not always know how to ensure they are safe from ethical failures, and research typically tells us more about what predicts bad behaviour than what we can do
Organisations do not always know how to ensure they are safe from ethical failures, and research typically tells us more about what predicts bad behaviour than what we can do to ensure good behaviour. In this session, Celia will discuss what we can learn about how to do things right by understanding what leads things to go wrong.
This is the second in a series of workshops with Celia, who has been advising the BSB over the past two years.
This is a member-only event. If you are interested in attending the event please email email@example.com and to learn more about BSB membership please contact firstname.lastname@example.org.
(Tuesday) 2:00 pm - 4:00 pm BST
Margaret Heffernan is the author of Wilful Blindness and Beyond Measure and will be familiar as a business person, speaker and writer. Margaret will speak with BSB members over lunch
Margaret Heffernan is the author of Wilful Blindness and Beyond Measure and will be familiar as a business person, speaker and writer. Margaret will speak with BSB members over lunch on 24 May, addressing the challenge of how to create a culture in which mistakes are not only admitted by celebrated and speaking up and challenge are encouraged
This is a member-only event. If you are interested in our events programme please contact email@example.com and to enquire about BSB membership please contact firstname.lastname@example.org.
(Thursday) 12:30 pm - 2:00 pm
Dr. Beunza has been working with the Banking Standards Board (BSB) over the past two years, and in 2017 led a series of workshops over
Dr. Beunza has been working with the Banking Standards Board (BSB) over the past two years, and in 2017 led a series of workshops over a five-month period for BSB member firms on the application of ethnographic (observational) techniques to help understand and manage organisational culture. In leading this programme, Dr. Beunza drew on his award-winning research on social interaction on derivatives trading floors to share and teach specific techniques that participants could apply within their own firms.
Feedback from participants on this programme has been extremely positive, and we would now like to offer a further opportunity for member firms to learn more about this topic and consider whether it would also be useful in the context of their own organisations. This forthcoming event will provide an introduction to the subject and a sense of how it can be applied practically in financial services.
This is a member-only event. If you are interested in attending the event please contact email@example.com and to enquire about BSB membership please contact firstname.lastname@example.org.
(Thursday) 11:00 am - 12:00 pm BST
On Tuesday 20 March 2018 Sir Geoffrey Vos, Chancellor of the High Court of England and Wales, explored the culture of and relationship between the UK financial services sector, the
On Tuesday 20 March 2018 Sir Geoffrey Vos, Chancellor of the High Court of England and Wales, explored the culture of and relationship between the UK financial services sector, the UK legal profession and the judiciary in the Business and Property Courts of England and Wales. His aim was to consider the importance of an independent and trusted judiciary to an internationally competitive UK financial services sector.
Many thanks to the Prudential Regulation Authority for hosting the event.
May I first thank Dame Colette Bowe for inviting me to deliver this talk.
I want to examine the different approaches to integrity and its importance in the legal community on the one hand and in the financial services industry on the other hand in the context of the digital revolution. In many ways, the law and financial services have an important symbiotic relationship, which will need careful monitoring as the essence of what we all do changes in the coming months and years.
I feel reasonably well-qualified to speak on this subject, having undertaken litigation arising out of some of the biggest financial scandals of the day over some 32 years at the Bar. I was involved in the early 1980s in Alexander & Alexander, which wasone of the earliest Lloyd’s scandals and I acted for the finance director of Guinness in the Guinness/Distillers takeover in the mid-1980s. From there, I moved on to act for the MGN Pension Fund trustee in the Maxwell affair. I later acted for the Lloyd’snames in their successful claims against the Gooda Walker syndicates, and then in the Barings scandal, and in many more later such sagas. I was also before 2009 a judge in the Courts of Appeal of three offshore jurisdictions, where we saw a wide variety of cases concerning international financial frauds and scams. Since then, I have been deciding cases at various levels of the judiciary in England & Wales in more modern financial scandals.
There is, however, a distinction to be made at the outset between dishonesty and mismanagement, although the two sometimes overlap. The scandals I have mentioned were mostly occasioned by out and out dishonesty, but some other massive pieces of litigation may be somewhere on a sliding scale of mismanagement and dishonesty. I am thinking of the Bank Charges litigation in the late noughties, which I took all the way to the Supreme Court, and a number of more recent financial services insolvencies. Again, in the context of a digital era, the manifestations of dishonesty will change dramatically, and effective management will take a completely different form when paper-based transactions are a thing of the past.
The subject of honesty and integrity is, however, always a difficult one, because generally people prefer not to talk about it, assuming, when the evidence is often to the contrary, that it exists in greater measure than it actually does. The BSB’s latestsurvey of some 35,000 employees in some 25 banking institutions shows that integrity is far from a universal feature.In answer to the statement “I see instances where unethical behaviour is rewarded”, 25% of respondents either agreed orneither agreed nor disagreed. In commenting on the statementthat “my colleagues act in an honest and ethical way”, 9% eitherdisagreed or neither agreed nor disagreed.
These results and some of the financial scandals that I have already mentioned, and many that I have not, demonstrate quite clearly that a lack of integrity in financial services surfaces in every generation. It is worth investigating, therefore, firstly some of the reasons why integrity remains important, secondly the causes of continuing lapses, and thirdly what the relationships between the legal community and the financial services industry can do to ameliorate these ongoing issues, and what we may expect in the future.
The necessary context
Before I do that, however, I would like to say a little more about the necessary modern-day context for a discussion of financial and legal integrity. It is already apparent that there is considerable scope for fraud in the brave new world of fintech, smart contracts and artificial intelligence, to say nothing of cyber-crime, hackers and cyber-blagging. Credit card and online banking scams are just the start. This context may make the frauds of yesteryear look modest, even though we may have thought back in the day that Mr Maxwell, for example, was something of a giant in that field.
As far as digitalisation is concerned, we are staring into a firmament about which few people of my generation have any comprehension. The way in which both legal and financial services are delivered will be unrecognisable even 5 years from now. The growth of fintech and legaltech is exponential and will also have dramatic effects on the problems thrown up by a lack of integrity. Mark Carney, the Governor of the Bank of England, suggested in a speech on 2nd March 2018 that it was time to regulate cryptocurrencies and their ecosystem. Whilst he did not believe that cryptocurrencies posed a current risk tofinancial stability, they could do so “if more consumers piled in”.The Prudential Regulatory Authority and the Financial Stability Board are looking closely at the problem as we speak. I discovered last week, however, that the FCA has approved at least one bond issue in a cryptocurrency, Ethereum, recorded on a public blockchain.
There are certainly more very positive aspects to the context. Another aspect of it is the steps that have been taken since the 2008 financial crisis to strengthen UK financial institutions. Sir John Cunliffe explained the lessons we have learnt in a lecture that he gave in September 2017 to “celebrate” or perhaps “mark”the 10th anniversary of the collapse of Northern Rock. When we recall the failures of Northern Rock, Lehmans, RBS and Lloyds and the litigation that those events have caused, one can immediately see how close the relationship is between the legal and the banking sector.
John Cunliffe also reminded us of the international nature of banking collapses when he said that confidence in the regime for the resolution of international banks is of crucial importance to the UK, because we are home to a number of major international banking groups, and host to a very large number of foreign banks. We thereby import considerable risks from other jurisdictions. For that reason, Sir John concluded “[i]t is crucial to financial stability in the UK that we can rely on foreign banks operating in our jurisdiction having viable resolution strategies in line with international standards. Absent such assurance, we would need to ensure the entities operating herehave greater resilience locally”.
Then, in terms of context, we should not forget the dramatic developments in legaltech that are changing the way in which legal services are delivered. I attended a conference earlier this month at which a number of young entrepreneurs spoke about their legal and financial start-ups. They gave a fascinating insight into what we will be dealing with in a few years if not months:
- The first was the development of an artificial intelligence software platform for intelligent automation of knowledge, documents and processes. The aim is toreduce lawyers’ bills. JP Morgan reduced what they spent on lawyers by 360,000 hours in a year, it is said, by using these tools. McKinsey claim that by 2030, 83% oflawyers’ work will be automated, and 79% of judicial work will be automated.
- The second was a project aimed at preventing “intentional data loss”, where staff of major companies fraudulently or at least improperly send sensitive data to personal emails. That same project has developed a system aimed at identifying malicious incoming emails.
- The third was a project on contract automation that would allow lawyers to negotiate live online rather than using the track-changes facility in Word introduced more than 20 years ago.
- The fourth was a business that stopped sensitive emails going to the wrong people, using machine learning to understand what is normal. In that way, the system can conclude if any particular email is going to the correct recipient before it is sent.
- The fifth project concerned the need for international integration of legislation on the use of artificial intelligence. One can easily imagine how impossible it would be if there were, for example, different legislation in different states in relation to driverless cars. How would you be able to travel beyond national boundaries? Likewise, the regulatory approach to blockchain simply cannot be different in different countries, since the technology is borderless and global.
And in terms of dispute resolution, we are also on the verge of a technological revolution. We are introducing online courts to deal with divorces, guilty pleas, social security issues, and small claims up to £10,000. But we should not suppose that online dispute resolution will stop there. It will not be long before cases in the Business and Property Courts also have an online element, even if they are not immediately undertaken entirely online. I have said for a long time that now that we can get everything we want on our smart devices either instantaneously or at worst within 24 hours, neither the public nor business people will any longer accept the speed at which we presently deliver justice. There will be an urgent imperative requiring the justice system to make full and proper use of technological advances to create a far speedier and less ponderous justice system if we are to retain the confidence of the millennial generation.
Of course, one of the most important parts of the current context to this talk is the departure of the UK from the European Union. That will create challenges in terms of the regulation of the financial services industry and of competition. But it will not, I think, inhibit the growth or globalisation of fintech. There are opportunities here for English law and UK jurisdiction to offer the legal foundation for both digital ledger technology and smart contracts, using the inherent flexibility of the common law, based as it is, not on a statutory code, but on a set of principles that can be applied to any developing commercial situation. I will return to that issue in a moment.
To summarise then, the background to a consideration of integrity in the law and financial services encompasses the terrain in which we will all be operating, namely global digitalisation and the rapidly changing regulatory position as we leave the EU. The areas of danger will continue to include fraud, cyber or otherwise, banking collapses, economic instability and insolvency risks more generally.
Why is integrity important?
I can start then with the reasons why integrity in the legal system and in financial services is important.
It is obvious that potential court users will only wish to use a particular legal system to resolve their business disputes if they have confidence in its integrity. That is the same whether or not the process is web-based. Moreover, overseas investors will only wish to invest in a market where a reliable, efficient and independent dispute resolution process is available. The integrity of any legal system starts, of course, with the need for an independent and incorruptible judiciary, and proceeds through the need for an independent legal profession, which is willing to act for anyone without fear or favour, and ends with the constitutional safeguards that protect the courts from political interference and allow them to operate independently to resolve disputes fairly, including those that involve the state itself. These are major elements, of course, of the rule of law.
As regards the financial services industry, there are similar but not identical reasons for the need for integrity. Overseas investors will not, of course, choose to use UK financial services unless they have confidence in their integrity. They have a choice; just as overseas business people have a choice about whether they wish to use UK dispute resolution services. The need for integrity does, however, have other features. There is, for example, always an insolvency risk for investors. The integrity of management will generally reduce that risk, but is very difficult for an outsider to evaluate. The quality of regulation will also reduce the risks of fraud and insolvency, but generally regulators, like auditors, assume integrity rather than a lack of it, so there remains the need for a culture of integrity if the financial services industry is to maintain a secure reputation.
So, with that introduction to the need for integrity in each of the legal system and the financial services industry, we should ask how successful we have been in the past and what can be done to improve what we are doing in the future.
Have we successfully defended the integrity of our institutions?
How well, then, has the legal system done in maintaining its integrity over the years? First, we should not assume, as many do, that legal systems across Europe are equally reliable.
Some 11,712 judges participated in a recent survey undertaken by the European Network of Councils for the Judiciary. Those judges came from some 25 European countries. In 18 of those 25 European countries, more than 10% of judges thought that some of their colleagues either were taking bribes or were not sure whether they were. Those countries where over 50% of judges thought their colleagues either were taking bribes or where they were not sure were Bulgaria, Latvia, Romania, Croatia, Czech Republic, Italy, and Lithuania. That is by itself a shocking list, but when you know that even France, Germany, Belgium and Austria and Spain are included in those countries where more than 10% of judges thought their colleagues either were taking bribes or where they were not sure, the level of concern is increased. Only Sweden, the UK, Ireland, Finland and Denmark produced entirely negative results in this part of the survey.
So, let us assume that we do, in the UK, have courts that can be relied upon to decide business cases fairly. How does that legal system interact with the financial community? There are many situations in which the financial services industry in general and the banks in particular encounter the courts and other forms of dispute resolution. These range from the humble mortgage action to the recent RBS class action. Somewhere in the middle are the occasions on which the Business & Property Courts are asked to approve Part VII banking business transfer schemes and insurance business transfer schemes and, more recently, the major banks’ ring-fencing transfer schemes. I recently approved the first such ring-fencing transfer scheme promulgated by Barclays. The ones promoted by Lloyds, Santander, HSBC and RBS will follow shortly. But, in addition, we are expecting a surge in the more normal Part VII insurance and banking business transfer schemes as the day on which we will leave the European Union approaches.
Nonetheless, the occasions on which the banking and financial services industry actually come into direct contact with the courts are relatively few and far between. But banks have ever growing legal departments and are more and more influenced by their general counsel, as used to be the case only in the US.
I think it is not so controversial to say that the banks and financial services have not done quite as well in terms of integrity in recent years as some may like to think. There has been a massive increase in carousel frauds, some involving banks. These frauds are providing a huge workload for HMRC in their attempts to recover the value added tax avoided. The LIBOR scandal had far-reaching effects. The banks that falsely inflated or deflated their rates did so in order to improve their apparent creditworthiness or simply in order to make a quick trading profit. Since LIBOR is said to underpin some US$350 trillion worth of derivatives, this had a huge systemic effect on the market and on the other financial products that relied on LIBOR as a reference rate, such as ordinary domestic mortgages, consumer credit transactions, and even student loans.
I do not think that we should assume that the prophylactic measures that Sir John Cunliffe celebrated in his recent lecture have put an end to risk-taking or a lack of integrity. Financial success will always involve taking risks, and some of those who take risks will always sail close to the wind. The results of theBSB’s survey that I alluded to just now confirm what I have said.Even if the results have improved a little from 2016 to 2017, there is still a way to go.
It is noteworthy that there are many more fintech and legal tech start-ups in the UK than in any other country in the EU. Some of these start-ups will, as I have already mentioned, reduce the risk of fraud, for example by preventing data loss. But other aspects of digitalisation will provide opportunities for those wishing to game the system. For the older ones amongst us, cyber insecurity in the burgeoning digital environment is probably the most frightening risk of all.
What are the prospects for future integrity?
I would not want to be pessimistic, but I think the very speed of some of the advances I have spoken about gives rise to a greater risk of fraud in our financial and legal systems than ever before. Some think, or perhaps hope, that greater and more effective regulation will reduce those risks, but I am not completely sure. Heavier regulatory burdens can slow down technological advance. That is perhaps why we have more tech start-ups than in other parts of Europe (though Paris and Berlin are working hard to catch up); because the UK has always been on the side of a lighter touch approach to financial regulation than our EU colleagues. Interestingly, the US approach to fintech, mimicked elsewhere in Europe, has been to view its development through an entirely regulatory prism, whilst here we have taken more of a business-friendly wait and see approach – quite rightly I think.
In my view, we need to develop much smarter regulation than we have had in the past. The regulation needs somehow to be part of the code that underlies the smart financial transactions themselves. Insider frauds and cyber-crime are the integrity lapses that we will be seeking to protect ourselves against. But cyber-crime moves fast and is continually evolving. In a meeting I had recently, I was told that the police will become an irrelevance if they do not move faster to ensure that they understand the digital environment in which cyber-crime can flourish. In some forces, officers have only recently been issued with functioning smart phones. Effective policing for the digital financial age will need to look quite different – and very soon.
There will, I think, also be an inevitably rather enhanced risk of fraud if we move headlong towards the use of permission-less digital ledger technology – towards the use of public blockchains for financial transactions. That is, of course, the use of digital ledgers to record transactions where any node or computer can join the network if it fulfils the coded requirements. So far, crypto-currencies have used permission-less DLT and that has already led to the DAO (distributed autonomous organisation) theft of $60 million worth of the crypto-currency Ethereum. An answer may be the greater use of permissioned digital ledger networks, with which some of the banks are now experimenting. But even such systems are unlikely to be invincible. I should add a note of optimism: the blockchain bond issue that I have spoken about already seemed to go off without incident, and may be the first of many.
So far as the judicial system is concerned, there are the same risks of cyber-insecurity as we move towards online dispute resolution. But my concern here is as much about the quality of justice as digitalisation progresses. If we are to retain the pre- eminence of English law and our UK jurisdictions, we shall have to maintain and even enhance the quality of our justice systems, the integrity of our judges and, as I have said, the speed at which we deliver outcomes. We cannot stand still in the face of massively increasing competition internationally. There are, asyou will all be aware, new “common law” courts operating inEnglish to resolve financial disputes in Paris, Amsterdam, Brussels, Frankfurt, Kazakhstan, Abu Dhabi, Qatar and Dubai to name but a few. Many of those courts are already or will very likely be wholly or partly staffed by judges and lawyers originating from the UK. Against that background, the problems we face in recruiting enough of the very best business lawyers onto the High Court bench has come at a very bad time. I am not suggesting that we risk an imminent threat to judicial integrity, but the financial services industry which depends on the quality of our justice system cannot afford any reduction in judicial quality. Our legal system has historically only been as resistant as it has to any depreciation in judicial integrity, because of the very high standards we have operated in our recruitment process.
Moreover, I think that our judicial system could be a little more cautious about its dealings with banks and financial services institutions. The courts have historically been over-trusting of some of the great institutions and insolvency practitioners, for example. Judges must, for example, scrutinise the Part VII schemes that I have spoken about with unstinting care. Public confidence in the financial and banking system depends on the quality of the scrutiny that judges give to cases involving these institutions. This will become even more important as we move into an entirely digital financial world.
When I spoke at the start of this talk about the symbiotic relationship between our two worlds, I meant what I said. The confidence of the international business community in our financial services depends on the quality of the legal system that underpins it. Likewise, if the international business community lost faith in the integrity of our financial services industry, we would see the volume of UK court-based dispute resolution, UK arbitration and UK alternative dispute resolution decline dramatically.
And what of the opportunities?
If we get some of what I have been talking about right, I think there are considerable opportunities for the UK in the brave new digital world. I have already said something about English law providing the legal foundation for the suggested 3 trillion financial services smart contracts that are likely to be entered into each year. We are well placed to provide that legal basis, because of the advantages of the common law, and because fortuitously we use English, which is probably more likely than, say Chinese, to provide any linguistic foundation for these smart contracts.
But as I started by saying, the integrity of our legal and financial systems is essential to all these opportunities. If we allow the quality of our judges or the integrity of our lawyers, banks and financial services providers to slip, we would be likely to damage our ability to capitalise economically on the digital era. The City of London still has a buzz about it, even as we are leaving the European Union. Young fintech and legal tech enthusiasts are not phased by change as are so many of the older generation. But confidence can be lost as well as won, and the quickest way to see all this enthusiasm drain away will be if we fail to maintain and enhance our standards of integrity and our reputation for fair dealing.
Moreover, any future lapse in cyber-security in our financial or legal systems could be far more serious than any of the frauds I mentioned at the beginning of this talk. And the loss of confidence that such a lapse would cause could also be more serious than even, for example, the efforts of Mr Maxwell, despite the adverse effects he had on so many Mirror Group pensioners.
For these reasons, I think that the judiciary and the legal and regulatory community need to work more closely with those providing financial services to ensure that there is adequate vigilance in the context of a rapidly changing financial environment. That is one reason why I am so supportive of the formation of a concept group comprising government, financial services institutions, lawyers, the judiciary, regulators and legal and software and computer science academics. That group could look at developing the opportunities for the UK and the global legal and financial sectors, in addition to taking a detailed look at the increasingly complex security issues.
I would not dare to predict where the next great financial scandal is likely to arise. But I am sure they will not stop coming. The more we work together, the more I think we can be ready for them; the more we can limit their adverse ramifications when they come, and the more we can ensure that any loss of confidence that they cause in our financial systems and in our judicial system is as limited as possible.
What emerges from what I have said is, I think, the realisation that legal and financial services already transcend national boundaries. This trend is likely to increase dramatically with the growth of fintech, legal tech and artificial intelligence generally. Indeed, as I have said, judges themselves are already being recruited internationally.
The work of the Banking Standards Board and its excellent annual report for 2017-2018 focuses on trustworthiness and who is deserving of that trust. The BSB has obviously become an important force in the push towards greater safeguards and greater integrity in the financial system. It has done much good work, but it too must, I think, alongside other stakeholders, direct its attention as much to the creation of a culture of integrity in the digital space as to the enhancement of a culture of transparency and honesty in financial management and operations.
Thank you very much for your attention. Sir Geoffrey Vos, Chancellor of the High Court of England and Wales.
(Tuesday) 10:00 am - 12:30 am GMT
BSB knowledge-sharing workshops are aimed at enabling member firms to share and learn from each other’s experience in managing their culture, with a focus on practical approaches and techniques. In our
BSB knowledge-sharing workshops are aimed at enabling member firms to share and learn from each other’s experience in managing their culture, with a focus on practical approaches and techniques.
In our second workshop we will explore how CEOs and their teams use and get the most value out of their BSB Assessment reports – for example, how they combine the data with other internal or external sources of information, follow up on emerging issues, talk with employees and develop actions.
Leading our discussion with reflections and examples from their own experience, will be:
- James Bardrick, Head of Citi UK and CEO of Citigroup Global Markets Limited and BSB Board Member, and
- Ian Stuart, CEO of HSBC UK
Participants will then have the opportunity to ask questions and share their own knowledge and experience on the topic.
This event is by invitation only and will be held on a Chatham House basis.
If you are interested in our events programme please contact email@example.com.
(Thursday) 10:15 am - 12:00 pm
While most organisations do not want their employees to engage in unethical behaviour, many may at the same time contain cultures and practices that make such behaviour more likely. This
While most organisations do not want their employees to engage in unethical behaviour, many may at the same time contain cultures and practices that make such behaviour more likely. This BSB breakfast event, Celia Moore will discuss why we are not as ethical as we would like to think we are, how organisations can end up inadvertently encouraging unethical behaviour in their efforts to promote performance, and what we know about how to identify and address this.
Celia Moore – Associate Professor in the Department of Management and Technology at Bocconi University, Milan – who has been advising the BSB over the past two years, will explore the issue of ethics and why people act in the way that they do.
This event is by invitation only. If you are interested in this or other events in our programme, please contact firstname.lastname@example.org.
(Tuesday) 8:15 am - 9:30 am
A Professional Risk Managers' Association event brings together risk management practitioners under Chatham House Rules to discuss today's (and tomorrow's) issues, current practice and talent development. Our CEO
A Professional Risk Managers’ Association event brings together risk management practitioners under Chatham House Rules to discuss today’s (and tomorrow’s) issues, current practice and talent development.
Our CEO Alison Cottrell will speak on the culture and conduct panel, discussing standards and ways to measure culture, regulations and their impact, the healthy balance of a risk culture and the impacts of technology and algorithms within culture.
To find out more about this event, please visit the PRMIA website.
(Monday) 9:15 am - 7:30 pm
News Corp Building
1 London Bridge St, London
The 3rd Annual Culture and Conduct Forum for the financial services industry will analyse how firms can address the contributory forces that determine the make-up of their culture so that they
The 3rd Annual Culture and Conduct Forum for the financial services industry will analyse how firms can address the contributory forces that determine the make-up of their culture so that they can produce better cultural outcomes for customers, investors, creditors, shareholders and to public authorities in respect of the public interest. The Forum will cover:
- Getting to grips with culture
- Building a culture of continuous improvement
- Strengthening governance frameworks to mitigate misconduct risk
- Spotlight on corporate culture: the role of investors
- Ticking outside the box: how to drive true accountability
- Diversity and reaping the benefits of an inclusive culture
- Reform of the Corporate Governance Code
- Lessons from the Netherlands
- Whistleblowing and encouraging a ‘speak-up’ culture
- Lessons from other industries
- Mapping outcomes: why culture matters for customers, clients and the wider society, and how banks can win trust and loyalty through new services and innovation
- Global view of conduct in financial services
BSB CEO Alison Cottrell will give a keynote address and speak on the panel on the topic of building a culture of continuous improvement. Board members James Bardrick and Saker Nusseibeh will also attend, speaking on whistleblowing and the role of investors, respectively.
Other speakers include:
- John Sutherland, Senior advisor, Financial Conduct Authority
- Lord Cromwell, Co-Chair, All-Party Parliamentary Group on Fair Business Banking
- James Bardrick, CEO, Citi UK & Board Member, Banking Standards Board
- Anthony Belchambers, Chairman, Saxo Capital Markets; Non-Executive Director, Westpac Europe
- David Berman, Partner, Latham & Watkins
- Sir Win Bischoff, Chairman, JP Morgan Securities and Chairman, Financial Reporting Council
- Lord Blackwell, Chairman, Lloyds Banking Group
- General Sir Nicholas Carter, Chief of the General Staff, UK Army
- Edward Bonham Carter, Vice Chairman, Jupiter Asset Management
- Alison Cottrell, Chief Executive, Banking Standards Board
- Frans de Weert, Head of the Expertise Centre, Dutch Authority for the Financial Markets
- Sally Dewar, International Head of Regulatory Affairs, JP Morgan
- Suvro Dutta, Partner, KPMG
- Sir Robert Francis QC, Chairman, UK government whistle blowing review
- Fiona Fry, Partner, KPMG
- Andy Griffiths, Executive Director, Investor Forum
- Jessica Ground, Global Head of Stewardship, Schroders
- Tim Howarth, Partner, KPMG
- Vivian Hunt, Managing Partner, UK and Ireland, McKinsey & Company
- Stephen Jones, Chief Executive, UK Finance
- Peter Montagnon, Associate Director, Institute of Business Ethics
- Saker Nusseibeh, Chief Executive, Hermes Investment Management
- Michael Roemer, Group Head of Compliance, Barclays
- Katarina Rosen, Global Head of Culture & Ethics, Credit Suisse
See the full event programme, confirmed speakers and details of how to book on the City & Financial website at www.cityandfinancialconferences.com/cultureconduct2017
Download the BSB flyer
(Tuesday) 8:30 am - 5:00 pm
Grange City Hotel
8-14 Cooper's Row, London
This year's Internal Audit 2017 conference takes place on 10 and 11 October with an opening keynote address from Sir Vince Cable on business and politics, and opportunities and risks
This year’s Internal Audit 2017 conference takes place on 10 and 11 October with an opening keynote address from Sir Vince Cable on business and politics, and opportunities and risks in a global world.
Our Chairman Colette Bowe will attend the second day of the conference, giving a keynote address on the future of professionalism in banking, focusing in particular on the interplay between technology and humanity.
Check back on this page to read Dame Colette’s speech in full following the event.
10 (Tuesday) 8:00 am - 11 (Wednesday) 5:00 pm
The Chartered Banker Young Banker of the Year competition aims to showcase tomorrow’s leaders in UK banking. This year's event takes place on 4 September 2017 at London's Mansion House
The Chartered Banker Young Banker of the Year competition aims to showcase tomorrow’s leaders in UK banking. This year’s event takes place on 4 September 2017 at London’s Mansion House and once again the BSB is proud to be involved by awarding the Banking Standards Board prize at the Chartered Banker Young Banker of the Year 2017 final on the night.
The BSB prize is awarded to the candidate, who in the opinion of the audience, best personifies the high, professional standards expected of bankers through their presentation on the night. The prize consists of a two-week placement with the BSB.
Last year’s winner of the BSB prize, Liam Gover, wrote about his time with the BSB.
Find out more about the Chartered Banker Young Banker of the Year Award.
(Monday) 6:00 pm - 10:00 pm
On 6 July 2017 the Institute of Business Ethics will hold a discussion at the Royal Alexandra Hall on the topic of culture and governance. As the Financial Reporting Council considers
On 6 July 2017 the Institute of Business Ethics will hold a discussion at the Royal Alexandra Hall on the topic of culture and governance. As the Financial Reporting Council considers revisions to the UK Corporate Governance Code, its Chairman Sir Win Bischoff will act as lead speaker, before a panel session featuring our CEO Alison Cottrell and Lockheed Martin UK Chief Executive Peter Ruddock to discuss the topic with the audience.
The event is open to all and will be conducted under Chatham House Rules. For further information and to book, please visit the Institute of Business Ethics website.
(Thursday) 6:00 pm - 8:00 pm
The National Skills Academy for Financial Services will be hosting their annual conference on 15 June entitled 'Skills and apprenticeships in financial services'. The conference will be held at the BT Centre
The National Skills Academy for Financial Services will be hosting their annual conference on 15 June entitled ‘Skills and apprenticeships in financial services’. The conference will be held at the BT Centre in the City of London and will feature a series of high-profile speakers – including our Deputy Chairman Sir Brendan Barber to discuss present and future skills needs in financial services, as well as looking at the opportunities presented by the new apprenticeship levy.
Other confirmed speakers include: Simon Kirby MP, Economic Secretary to the Treasury; Alderman Dr Andrew Parmley, The Rt Hon the Lord Mayor of London; Guy Opperman MP, Lord Commissioner to the Treasury; Sir Brendan Barber, Deputy Chairman to the Banking Standards Board; Anthony Thomson, Founder and Chairman of Atom Bank and co-founder of Metro Bank; Jacqueline Davies, Master of the Guild of HR Professionals and former HR Director of the Financial Conduct Authority; Nicola Green, HR Director from AXA Insurance.
For further information about the event, including to book your place, please visit the Skills Academy’s website at www.nsafs.co.uk.
(Thursday) 10:00 am - 4:00 pm
Sir Brendan Barber, Chairman, Professionalism Forum: Last week (23 May) saw the BSB's first Professionalism Forum held at the Royal Institute of British Architects in London. The session
Sir Brendan Barber, Chairman, Professionalism Forum:
Last week (23 May) saw the BSB’s first Professionalism Forum held at the Royal Institute of British Architects in London. The session was very well attended by a diverse and varied mix representing banks, building societies, trade unions, professional bodies, regulators, qualification providers, academics and other interested stakeholders. (See below for the full list of firms and organisations that attended the first Forum.)
I was keen that this first Forum establish a collaborative environment where participants could share views and experiences, and discuss and debate issues openly, and it was pleasing to see and hear all engaged in lively debate and willing to share opinions throughout the morning, so my thanks go to all who attended and made the session engaging and worthwhile.
The Forum had two aims: the first was to discuss the definition of professionalism in the banking sector, its purpose and why strengthening professionalism is important – not to supersede or override existing definitions, but to establish a common starting point from which the BSB’s thinking in this area can develop through the work of the Professionalism Working Group and the wider Forum.
The second was to consider both ‘enablers’ and ‘barriers’ to strengthening professionalism in banking. Identification of these issues will help to inform and structure our work and discussions in the context of the Professionalism Forum over the coming year.
I came away from this first Forum impressed by the engagement and commitment of such a wide range of organisations and individuals to raising professionalism in banking – and indeed, more widely across financial services and elsewhere.
The second Forum is scheduled for 13 September 2017. If you have any questions about the BSB’s work on Professionalism in the meantime, or any thoughts or ideas to share, please get in touch at email@example.com.
Alliance for Finance
Buckinghamshire Building Society
Building Societies Association
Chartered Banker Professional Standards Board
Chartered Institute for Securities & Investment
Chartered Institute of Credit Management
Chartered Institute of Internal Auditors
Chartered Institute of Personnel Development
Chartered Institute of Taxation
C. Hoare & Co.
City of London Corporation
Clydesdale & Yorkshire Banking Group
General Medical Council
Global Association of Risk Professionals
Institute of Banking for Ireland
Institute of Business Ethics
Institute of Chartered Accountants for Scotland
Institute of Leadership and Management
Institute of Risk Management
International Compliance Association (ICA)
Ipswich Building Society
Law Society of England and Wales
Lloyds Banking Group
National Skills Academy for Financial Services
Nationwide Building Society
Nationwide Group Staff Union
Professional Risk Managers International Association
Retail Banking Academy
The Association of Corporate Treasurers
The Cooperative Bank
The London Institute of Banking & Finance
Unity Trust Bank
University of Leeds IDEA CETL
(Tuesday) 10:00 am - 1:00 pm
66, Portland Place
This year's FT Banking Standards Conference takes place on 27 April 2017 in London and will look at sector-wide initiatives to improve culture within banking, their successes and what more remains
This year’s FT Banking Standards Conference takes place on 27 April 2017 in London and will look at sector-wide initiatives to improve culture within banking, their successes and what more remains to be achieved. Senior bankers, regulators, academics, lawyers and consultants will grapple the issues and provide some answers. The presentations, panel sessions and on-stage interviews will be moderated by senior editors from the Financial Times Group.
Our Chairman, Dame Colette Bowe, and CEO Alison Cottrell will both speak at the conference. Colette will take part in an on-stage interview, talking about the BSB as an organisation, our progress two years on, and our future plans.
CEO Alison Cottrell will take part in an on-stage interview around the question of changing business culture, looking specifically at whether the BSB’s assessment approach could be applied successfully to other sectors.
To see the full programme for the day, and to find out how to register your place, visit https://live.ft.com/Events/2017/FT-Banking-Standards-Conference.
(Thursday) 8:00 am - 5:05 pm
This series has now closed. If you or your firm would be interested in participating in possible future workshops, please contact firstname.lastname@example.org Earlier this year we held an
This series has now closed. If you or your firm would be interested in participating in possible future workshops, please contact email@example.com
Earlier this year we held an introductory workshop with the London School of Economics on using ethnography to learn more about your firm’s culture. This was attended by a number of our member firms, several of which expressed interest in further training that would help them apply some of the techniques described in-house.
We are now offering our member firms a series of workshops taught by Dr Daniel Beunza, Assistant Professor of Management at the London School of Economics. Dr Beunza is a specialist in the use of ethnographic techniques and has deployed them in a range of studies examining, for example, the automation of the New York Stock Exchange, a derivatives trading room on Wall Street, and the way in which shareholder groups engage with corporations.
This series of four workshops will run monthly from January to April 2017, and will equip participants with the practical skills needed to begin to use ethnographic techniques within their own firms. No prior experience or knowledge of ethnography is required, and participants do not need to have attended the previous overview workshop. We would encourage, where possible, the same individuals to attend each session in order to help create a learning and peer network between participants, but firms are of course free to send different people to each session if preferred.
Timetable and themes
Friday 20 January, 2-4pm
Introduction to participant observation, the work of Bronislaw Malinowski, note-taking and practical exercise.
Wednesday 15 February 2017, 2-4pm
Generating insight from observations in the field, the work of Michael Agar, schematic breakdowns, outdoor exercise.
Wednesday 29 March 2017, 2-4pm
Ethnography in the 21st Century: from culture to technology and organisational processes, team exercise.
Wednesday 26 April 2017, 2-4pm
Applying lessons to financial organisations and organisational change, financial reform.
Location: London School of Economics
The BSB is organising this workshop series on the basis of covering costs only. The cost per attendee will therefore depend on the total number attending; the greater the number of participants, the lower the cost per head. The minimum number of participants required is 6; the maximum number is 20. With 6 participants, the cost would be £1500 per person for the whole series of four workshops; with 20, it would fall to £450 per person.
If you would like to be part of this training initiative, please contact Laura Conaghan.
Long-term observational ethnographic methods are one way of gaining valuable insights into culture and behaviour (and the variations in culture and behaviour) within organisations. This practically focused series will be led by Dr Daniel Beunza, Assistant Professor of Management at the LSE and part of the Organisational Behaviour Faculty Group within the LSE’s Department of Management. Dr Beunza is a specialist in the use of ethnography techniques, which he has deployed in recent studies examining the effect of the automation of the New York Stock Exchange; a derivative trading room on Wall Street; and the way in which shareholder groups engage with corporations.
January 20 (Friday) - April 26 (Wednesday)
London School of Economics