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Get in touch

Membership

If you are contacting us from a bank or building society and would like to know more about BSB membership, please contact membership@bankingstandardsboard.org.uk or ursula.henry@bankingstandardsboard.org.uk

General queries

If you are not sure where to direct your query, do get in touch with us at info@bankingstandardsboard.org.uk

Media

If you have a press or media-related query please contact press@bankingstandardsboard.org.uk or laura.conaghan@bankingstandardsboard.org.uk

Events

If you have a query regarding one of our events, to enquire about attending an event or if you are running an event that you would like us to be involved in, please contact events@bankingstandardsboard.org.uk 

For members of the public

The BSB is a membership body for banks and building societies operating in the UK, and established to help raise standards of behaviour and competence across the sector. The organisation has, however no statutory powers or authority to provide advice to members of the public who may have experienced problems or to receive or respond to complaints.

If you do have a problem with your bank or building society, you may find the following information helpful:

Our offices

Banking Standards Board
St Magnus House, 3 Lower Thames Street
London EC3R 6HD

T: 020 3781 9696
info@bankingstandardsboard.org.uk

@BSB_UK

Consumers

The Banking Standards Board (BSB) was created to help promote high standards of ethical behaviour and competence across the UK’s banks and building societies. The BSB does not have statutory powers and is unable to deal with customer or staff complaints.

If you have had a complaint about your bank or building society, we would recommend that you contact them, in the first instance, about the problem. You should usually expect to receive a response within eight weeks.

HAS YOUR BANK FAILED TO RESPOND ADEQUATELY TO A COMPLAINT?

  • If your bank/building society has not responded adequately, or in time, to a complaint that you have already made, you can register your complaint with the Financial Ombudsman Service. Which offers a guide on consumer rights when taking a complaint to the Financial Ombudsman Service.

  • ARE YOU SEEKING GUIDANCE ON YOUR FINANCIAL AFFAIRS?

  • ARE YOU SEEKING AN INDEPENDENT FINANCIAL ADVISER?

  • If you are seeking the services of an independent financial adviser, Unbiased may be able to help, or if you are looking for more general financial guidance, the Money Advice Service may be a useful place to start.

  • ARE YOU CONCERNED ABOUT ACTIVITIES CONDUCTED IN YOUR INDUSTRY?

  • If you work in the financial services industry and are concerned about any activities conducted by your employer or any other firm or individual, you may find the Financial Conduct Authority and the Prudential Regulation Authority’s guidelines on whistleblowing helpful. It explains what constitutes whistleblowing, and what procedures are in place to respond to blow the whistle and how your anonymity would be protected. Public Concern at Work, the whistleblowing charity, also offers support and advice to individuals and employers about how to report concerns and how to establish whistleblowing frameworks.