Exact matches only
Search in title
Search in content
Search in posts
Search in pages
Filter by Categories
Blogs
Board Members
Board: no title
Board: non-practitioner members
Board: practitioner members
Consultations
Guidance
Member spotlight
News
Press articles
Press releases
Speeches & panels
Uncategorised

Member spotlight

In late 2016 we at the BSB visited some of our member firms around the country to hear from Chairs, CEOs, managers and apprentices about their work, their people, what makes them tick, and why culture and standards of competence and behaviour (and, of course, BSB membership) matter to them and their business.

For a glimpse into the lives of a range of different organisations, click on the short films below; and we will be on the road again in 2017 to bring more insights from other BSB members, so watch this space…

Handelsbanken

In October 2016 then Acting CEO Andy Copsey and branch manager Sue Toulson spoke to us in the Ilkley branch. Amy Walker, corporate banking manager, showed us...

09 December 16
Read More
0

BNY Mellon

At BNY Mellon's central London offices we spoke to EMEA Chairman Michael Cole-Fontayn, EMEA Chief Admin Officer Janet Johnstone and EMEA General Counsel Susan Revell....

09 December 16
Read More
0

Penrith Building Society

CEO Amyn Fazal, branch manager Kate Cunningham, head of mortgages Michelle Cole and business service administrator Wendy Bird showed us around their branch and offices in...

09 December 16
Read More
0

Unity Trust Bank

At Unity Trust's central Birmingham offices we spoke to CFO Clare Gosling, head of transformations Matt Glover and customer services adviser Ben Heywood....

09 December 16
Read More
0

Cambridge & Counties Bank

Cambridge & Counties Bank is represented in this film by CEO Mike Kirsopp, financial accountant Katie Garrick, senior underwriter Mark Smith and Alex Churchill, business development...

09 December 16
Read More
0

Virgin Money

At Virgin Money in Edinburgh we spoke to Paul Eastwood, director of partnerships and Linda Robertson, head of customer proposition. We also spoke to Sarah Rooney, who...

09 December 16
Read More
0

Senior Managers and Certification Regime

Exploring how the SMCR - and especially Certification - can be implemented in the most effective way across the sector.

The Senior Managers and Certification Regime is a major regulatory change that will affect all banks and building societies. Responding to recommendations by the Parliamentary Commission on Banking Standards, the government and regulators have together developed a comprehensive framework to ensure better accountability and responsibility for behaviour, competence and culture in banks and building societies. The new framework provides an opportunity for the industry to focus on and demonstrate a culture of professionalism. We are working with firms and regulators to facilitate this, including areas where a common approach across firms could support both the objectives of the regime and the skills and development of the people covered by it.

Professionalism

Evaluating whether a more 'professional' approach to banking would improve behaviour and competence across the industry.

The Parliamentary Commission on Banking Standards found that 'banking culture has all too often been characterised by an absence of any sense of collective responsibility to uphold the reputation of the industry', and argued that a greater focus on professionalism could be an answer to this. Working with a leading team at the University of Leeds, we are researching the issues around professionalism in banking. In particular, we are reviewing how professional qualifications are currently used across the sector, and at whether a stronger role for professional bodies, along the lines seen in some other sectors, like medicine or law, would help raise standards. To inform this work and develop a rounded picture of 'professionalism' and what it means in banking, we are surveying banks and building societies, professional bodies and a wide range of other interested groups, including consumer bodies and investors.

Assessments

Providing an honest and impartial assessment to Boards of progress against objectives on behaviour, competence and culture.

The BSB assessment exercise presents Boards with an objective and impartial view of their firm's culture, identifying where things are working well and recommending areas for improvement. It draws on information not only from Boards and senior teams, but also from employees, investors (or members), trade unions, customer groups and other relevant bodies. In doing so, it will provide constructive challenge to each firm individually, while building a collective understanding of common issues across the industry, or sectors within it. We undertook our first annual assessment exercise in 2015 with ten firms (Barclays, Citi, HSBC Bank, Lloyds Banking Group, Metro Bank, Morgan Stanley International, Nationwide, RBS, Santander UK and Standard Chartered). The BSB itself will not publish individual assessment reports - each firm owns its own report - but key themes and messages will be set out in the BSB's annual report, the first of which will be published in Spring 2016. Given that Board engagement is central to the assessment work, only firms that have their headquarters in the UK are eligible for the full assessment exercise. All firms, including branches of firms headquartered overseas, will however be included in a focused membership-wide survey, which will allow each participating firm to benchmark itself against its peer group.

PGRpdiBjbGFzcz0idmlkZW9XcmFwcGVyIj48aWZyYW1lIHdpZHRoPSIxMDAlIiBoZWlnaHQ9IjEwMCUiIHNyYz0iaHR0cHM6Ly9wbGF5ZXIudmltZW8uY29tL3ZpZGVvLzE0OTMwNzE0Mj9hdXRvcGxheT0xP2NvbG9yPWZmZmZmZiZ0aXRsZT0wJmJ5bGluZT0wJnBvcnRyYWl0PTAmYmFkZ2U9MCIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iIj48L2lmcmFtZT48L2Rpdj4=

HAS YOUR BANK FAILED TO RESPOND ADEQUATELY TO A COMPLAINT?

If your bank/building society has not responded adequately, or in time, to a complaint that you have already made, you can register your complaint with the Financial Ombudsman Service. Which offers a guide on consumer rights when taking a complaint to the Financial Ombudsman Service.

ARE YOU SEEKING GUIDANCE ON YOUR FINANCIAL AFFAIRS?

If you have a problem or query relating to your financial affairs, or are seeking personal finance advice or guidance, there is free, impartial information available from the following organisations:

ARE YOU CONCERNED ABOUT ACTIVITIES CONDUCTED IN YOUR INDUSTRY?

If you work in the financial services industry and are concerned about any activities conducted by your employer or any other firm or individual, you may find the Financial Conduct Authority and the Prudential Regulation Authority's guidelines on whistleblowing helpful. It explains what constitutes whistleblowing, and what procedures are in place to respond to blow the whistle and how your anonymity would be protected. Public Concern at Work, the whistleblowing charity, also offers support and advice to individuals and employers about how to report concerns and how to establish whistleblowing frameworks.

ARE YOU SEEKING AN INDEPENDENT FINANCIAL ADVISER?

If you are seeking the services of an independent financial adviser, Unbiased may be able to help, or if you are looking for more general financial guidance, the Money Advice Service may be a useful place to start.